Released on = August 29, 2007, 10:12 pm

Press Release Author = Kulwinder Singh

Industry = Telecommunications

Press Release Summary = Nipuna, the Satyam BPO, Becomes World's First eSCM Level 5
Company

Quality standard instituted and measured by Carnegie Mellon University's prestigious
ITSqc

Press Release Body = Nipuna, the Satyam BPO, Becomes World's First eSCM Level 5
Company

Quality standard instituted and measured by Carnegie Mellon University's prestigious
ITSqc

BANGALORE, India, August 29, 2007: Nipuna Services Ltd., the Business Process
Outsourcing (BPO) arm of Satyam (NYSE:SAY), announced today that it has been
certified at Capability Level 5.0-the highest rating-according to the eSourcing
Capability Model for Service Providers (eSCM-SP v2.0). The certification was granted
by the prestigious IT Services Qualification Center (ITSqc) at Carnegie Mellon
University in Pittsburgh, PA. Nipuna is the world's first company to achieve eSCM
Level 5, just as it was the first to reach Level 4 in September 2005.

The eSCM-SP is a quality model that addresses critical issues related to BPO. It
enables ITES industry organizations to evaluate, select, and monitor service
providers based on their level of certification.

"Being the first global company to achieve eSCM's highest level of certification is
a great honor for Nipuna, and a reflection of the talented and dedicated people who
work here. eSCM Level 5 certification is a global recognition of our belief in a
robust organizational framework and innovation in service delivery," said Venkatesh
Roddam, Nipuna's chief executive officer. "The certification also demonstrates
Nipuna's commitment to operational excellence and to setting the standard for BPO
service delivery. In addition, it reaffirms our ability to bring exceptional
business value to customers."

eSCM Level 5 certification will enable Nipuna to differentiate itself in the
marketplace. By achieving the highest level, Nipuna, according to ITSqc, has
demonstrated measurable, sustained, and consistent performance and improvement for
two years - these attributes are very attractive to customers and prospects.

"Nipuna's exceptional achievement of becoming world's first consecutively
demonstrates its excellent delivery capability and process adherence across
Transaction Processing, Customer Care, and Engineering Services. This certification
against the eSourcing Capability Model for Service Providers (eSCM-SP) provides a
testimony to Nipuna\'s capabilities, and should provide enhanced confidence to global
clients doing business with Nipuna,\" commented Jane Siegel, director - IT Services
Qualification Center (ITSqc) at Carnegie Mellon University.



About Nipuna
Nipuna Services Limited, the BPO arm of Satyam (NYSE:SAY), is the world's first eSCM
Capability Level 5 service provider. One of India's leading integrated end-to-end
outsourcing service providers, the company offers proven, full-service expertise for
multiple industries, including telecom, pharmaceuticals, financial services, and
manufacturing. Nipuna's global delivery standards have resulted in numerous
longstanding client relationships with Fortune 500 companies. The company operates
from its main delivery centers in Hyderabad, Bangalore, and Chennai - apart from
onsite delivery teams.

About Carnegie Mellon University
Carnegie Mellon is a private research university with a distinctive mix of programs
in engineering, computer science, robotics, business, public policy, fine arts and
the humanities. More than 10,000 undergraduate and graduate students receive an
education characterized by its focus on creating and implementing solutions for real
problems, interdisciplinary collaboration and innovation. A small student-to-faculty
ratio provides an opportunity for close interaction between students and professors.
In addition to its 144-acre campus in Pittsburgh, Carnegie Mellon has branch
campuses in Silicon Valley, Calif.; Doha, Qatar; and Adelaide, Australia. It has
also established educational and research partnerships with institutions around the
world, including programs in Brazil, England, Germany, Greece, India, Korea, Mexico,
Singapore, South Africa, Switzerland and Taiwan. While technology is pervasive at
Carnegie Mellon, the university is also distinctive among leading research
universities for the world-renowned programs in its College of Fine Arts. For more,
see www.cmu.edu.
About the ITSqc
The Information Technology Services Qualification Centre was founded in 2001 to
develop disciplined structures best practices models for rating sourcing firms and
clients, as well as providing certification of their capabilities. The eSCM Models
and methodologies developed by ITSqc researchers enable sourcing providers to
differentiate themselves and reduce risks. Currently, the Centre has 16 member
companies in the ITSqc\'s Research Consortium. For more information on the ITSqc, the
eSCM models, and eSCM certification processes, see www.itsqc.cmu.edu.
For more information, please contact:

Kulwinder Singh
Nipuna Services Limited
Phone: +91 98665 96192
kulwinder_singh@nipunaservices.com


Web Site = http://www.nipunaservices.com

Contact Details = Kulwinder Singh
Nipuna Services Limited,
Hyderabad, India
Phone: +91 98665 96192
kulwinder_singh@nipunaservices.com